Privacy Policy

Information We Collect

Information You Provide Directly

When you request a demo, sign up for our services, or contact us, we collect the following personal information:

• Full Name — to identify you and personalize our communications
• Business Name — to understand your organization and tailor our service
• Phone Number — to contact you regarding your account and to configure your AI receptionist
• Email Address — to send service communications, updates, and sales outreach
• Business details — including your services, hours of operation, FAQs, and scheduling preferences shared during onboarding

Information Collected Automatically

When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is used to improve our website and service performance.

Call Data

As part of our AI phone answering service, we process and may store call recordings, transcripts, caller information (including names and phone numbers provided by callers), and details captured during AI-handled conversations. This data is used to operate the service, deliver leads and booked appointments to you, and improve AI performance.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery — to configure, operate, and maintain your AI receptionist
• Sales Outreach — to contact you about your demo request, follow up on leads, and discuss our services
• Account Management — to manage your subscription, billing, and account settings
• Communication — to send you important service updates, appointment confirmations, and notifications
• Customer Support — to respond to your questions, troubleshoot issues, and improve your experience
• Service Improvement — to analyze usage patterns, improve AI performance, and develop new features
• Legal Compliance — to comply with applicable laws, regulations, and legal processes

Sharing of Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party vendors and service providers who assist us in operating our platform, including cloud hosting providers, CRM software, telephony providers, SMS delivery platforms, and analytics services. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

CRM and Calendar Integrations

If you have authorized integrations with third-party tools (such as Google Calendar, Jobber, ServiceTitan, or others), information captured during AI-handled calls may be transmitted to those platforms on your behalf as part of the service.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or use of your personal information.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account information is retained for the duration of your subscription and for a reasonable period after termination to comply with legal obligations.
• Call recordings and transcripts are retained for a period defined in your service agreement, typically 90 days to 12 months, after which they are permanently deleted unless you request earlier deletion.
• Demo request information is retained for up to 24 months for sales and outreach purposes, after which it is deleted or anonymized.

You may request deletion of your personal data at any time by contacting us at info@leadscaptured.com. We will process deletion requests within 30 days, subject to any legal obligations to retain certain records.

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security)
• Encryption of sensitive data at rest
• Access controls limiting data access to authorized personnel only
• Regular security assessments and monitoring
• Secure, reputable cloud infrastructure providers

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing — unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly
• Portability — request a copy of your data in a structured, machine-readable format
• Restriction — request that we limit the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at info@leadscaptured.com. We will respond to all requests within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:

• Right to Know — you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you
• Right to Delete — you have the right to request deletion of your personal information, subject to certain exceptions
• Right to Non-Discrimination — we will not discriminate against you for exercising your CCPA rights
• Right to Opt-Out — we do not sell personal information, so there is no opt-out required for sale; however, you may opt out of marketing communications at any time

To submit a CCPA request, contact us at info@leadscaptured.com or call us at (813) 544-4823.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze traffic, and support marketing efforts. Cookies are small text files stored on your browser that help us recognize returning visitors and understand how our site is used.

You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality of our website. We do not currently respond to "Do Not Track" signals.

Third-Party Links

Our website and services may contain links to third-party websites or integrate with third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

Children's Privacy

Our services are intended for business owners and professionals aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date. For significant changes, we may also send a notification to your registered email address.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.