These Terms of Service ("Terms") govern your access to and use of the Leads Captured website located at leadscaptured.com, and all related AI phone answering, lead capture, and scheduling services (collectively, the "Service") provided by Leads Captured LLC ("Leads Captured," "we," "us," or "our"), a company based in Pembroke Pines, Florida.
By creating an account, requesting a demo, or otherwise using the Service, you represent that you are at least 18 years of age, have the legal authority to enter into this agreement, and agree to comply with these Terms and all applicable laws and regulations.
Leads Captured provides an AI-powered phone answering and lead capture service designed for local service businesses. The Service includes:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We will not be liable to you or any third party for such changes.
To use the Service, you must provide accurate, current, and complete information during registration including your name, business name, phone number, and email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
We reserve the right to suspend or terminate your account if we have reason to believe that information you provided is inaccurate, incomplete, or fraudulent.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service:
Violation of these acceptable use provisions may result in immediate termination of your account without refund.
Access to the Service requires a paid subscription. Subscription plans, pricing, and included call volumes are described on our website or in your service agreement and are subject to change with 30 days' notice.
Subscription fees are billed monthly or annually in advance, depending on the plan selected. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. You authorize us to charge your designated payment method for all fees incurred.
If your payment fails, we will notify you and attempt to collect payment. Accounts with outstanding balances may be suspended after 7 days. Continued non-payment may result in account termination and referral to collections.
Subscription fees do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities, excluding taxes on our income.
You may cancel your Leads Captured subscription at any time by providing written notice to us at info@leadscaptured.com. The following terms govern all cancellations:
Cancellations require a minimum of 30 days' written notice prior to the desired cancellation date. Notice must be submitted in writing via email to info@leadscaptured.com. Verbal cancellation requests will not be honored.
All one-time setup, onboarding, and configuration fees paid to Leads Captured are non-refundable under any circumstances, including early termination. Setup fees compensate for the time and resources required to configure and launch your AI receptionist.
Upon receipt of valid written cancellation notice, your monthly service fees will continue through the end of your current billing period. No further charges will be applied after the current billing period ends. You will retain full access to the Service through the end of the paid period.
You acknowledge and agree to the following specific terms regarding our AI phone answering technology:
The AI receptionist is designed to handle common service inquiries, capture lead information, and schedule appointments. It is not a human agent and may not handle every call scenario perfectly. We do not guarantee that the AI will correctly interpret all caller requests, accurately capture all information, or successfully book all appointments.
Calls handled by our AI may be recorded and transcribed. You are solely responsible for ensuring compliance with all applicable call recording disclosure laws in your jurisdiction and the jurisdictions of your callers. Many states require one- or two-party consent for call recording. By using the Service, you represent that you have obtained all necessary consents and disclosures required by law.
Information captured from callers (including names, phone numbers, and service details) is processed on your behalf. You are the data controller for caller information collected via your AI receptionist. You agree to handle this data in compliance with applicable privacy laws.
The accuracy and effectiveness of your AI receptionist depends on the business information you provide during setup. You are responsible for keeping your business details, service offerings, pricing, and scheduling availability up to date within the system.
All content, technology, software, AI models, trademarks, logos, and materials comprising or underlying the Service are the exclusive property of Leads Captured LLC or its licensors, protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms. This license does not include the right to copy, modify, distribute, sell, or lease any part of the Service or its underlying technology.
You retain ownership of the business information, call scripts, and configuration data you provide to us. By providing this content, you grant us a non-exclusive license to use it solely to operate and improve the Service on your behalf.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LEADS CAPTURED DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
You acknowledge that AI-generated responses and lead capture outcomes may vary and are not guaranteed to produce specific business results.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEADS CAPTURED, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless Leads Captured LLC and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
Either party may terminate the Service relationship at any time. You may cancel your subscription as described in Section 06. We may suspend or terminate your account immediately, without prior notice or liability, if:
Upon termination, your right to access the Service will immediately cease. Provisions of these Terms that by their nature should survive termination — including ownership, warranty disclaimers, limitation of liability, and indemnification — will remain in effect.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall be resolved as follows:
Before filing any formal legal action, both parties agree to attempt to resolve the dispute informally by contacting us at info@leadscaptured.com. We will work in good faith to resolve the issue within 30 days.
If informal resolution fails, any legal action shall be brought exclusively in the state or federal courts located in Broward County, Florida. You consent to personal jurisdiction in such courts and waive any objection to venue.
To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis only, and not as a class, collective, or representative action.
These Terms, together with our Privacy Policy and any applicable service agreement or order form, constitute the entire agreement between you and Leads Captured regarding the Service and supersede all prior or contemporaneous agreements and understandings.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative of Leads Captured.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
Leads Captured will not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, internet outages, power failures, labor disputes, or government actions.
If you have any questions about these Terms of Service or need clarification on any provision, please contact us:
Leads Captured — Tampa, Florida
We'll be in touch within 24 hours.